FAQ
Everything you need to know about AlertHamster.
AlertHamster is a multi-tenant incident alerting and on-call notification platform. It receives alerts from your monitoring systems, converts them into incidents, routes them to the right services, evaluates escalation policies and on-call schedules, and notifies responders via pluggable channels like Slack, Email, Microsoft Teams, Discord, and SMS.
AlertHamster exposes dedicated webhook endpoints for each supported monitoring tool. When an alert fires, your monitoring system sends a webhook payload to AlertHamster. An inbound provider adapter parses the provider-specific format and normalizes it into a unified event. That event then enters the incident pipeline where it gets routed, deduplicated, and escalated according to your configured rules.
AlertHamster supports Prometheus AlertManager, Grafana, Datadog, PRTG, OpenNMS, and a generic webhook endpoint that works with any tool capable of sending HTTP POST requests. We regularly add new integrations based on customer feedback, and our generic webhook adapter means you can connect virtually any monitoring system from day one.
On-call schedules in AlertHamster support multiple rotation layers, allowing you to define primary and secondary on-call responders. You can set rotation intervals (daily, weekly, or custom), add override windows for holidays or special events, and define hand-off rules. When an incident is triggered, the escalation engine evaluates the current schedule in real-time to determine who should be notified.
AlertHamster supports five notification channels out of the box: Slack, Email, Microsoft Teams, Discord, and SMS. Each channel is implemented as a pluggable provider, and you can configure multiple channels per escalation step. For example, you might send a Slack message immediately and follow up with an SMS after 5 minutes if no one acknowledges.
Absolutely. AlertHamster is built with multi-tenancy at its core. Every domain entity includes a tenant identifier, and all API requests are scoped to the authenticated tenant. Data isolation is enforced at every layer of the stack — from API routing through database queries. Your data never leaks across tenant boundaries.
Yes. AlertHamster ships as a Docker image and includes a Docker Compose configuration for local development and self-hosted deployments. You can run the entire platform — API, frontend, and PostgreSQL database — on your own infrastructure. Self-hosting is available on our Enterprise plan and gives you full control over your data and deployment environment.
Our Professional plan ($19/user/month) includes unlimited users, incidents, all notification channels, advanced escalation policies, multi-layer on-call schedules, analytics, and priority email support. The Enterprise plan includes everything in Professional plus SSO/SAML, on-premise deployment, custom SLAs, and a dedicated account manager. See our pricing page for full details.
Most teams are up and running within 15 minutes. Sign up, create your first service, configure an inbound integration endpoint, set up an on-call schedule, and you're ready to receive alerts. Our onboarding wizard guides you through each step, and our documentation covers every configuration option in detail.
Yes. Every new account starts with a 14-day free trial of our Professional plan — no credit card required. After the trial, simply subscribe to keep using AlertHamster. There's no pressure and no surprise charges.
Our team is happy to help. Reach out and we'll get back to you within 24 hours.
