Features
AlertHamster gives you a complete incident management toolkit so your team can detect, respond, and resolve production issues faster than ever.
AlertHamster accepts webhooks from all major monitoring platforms. Each inbound provider adapter normalizes alerts into a unified event format, so your incident workflows stay consistent regardless of where the alert originated.
Supported out of the box: Prometheus AlertManager, Grafana, Datadog, PRTG, OpenNMS, and a generic webhook endpoint for anything else.
Build rotation schedules with multiple layers, set overrides for holidays or special events, and define hand-off rules so there's always a responsible responder.
AlertHamster evaluates schedules in real-time when an incident occurs, ensuring the right person gets notified every time. No more guesswork or spreadsheet schedules.
Define multi-step escalation rules with configurable timeouts at each level. If the first responder doesn't acknowledge within your SLA, AlertHamster automatically escalates to the next tier.
Escalation policies can target specific users, entire on-call schedules, or notification channels. Chain as many levels as you need.
AlertHamster supports five notification channels out of the box: Slack, Microsoft Teams, Email, SMS, and Discord. Each user can configure their own notification preferences based on urgency.
Low-urgency alerts via email, critical incidents via SMS and Slack — your team decides how they want to be reached.
Map every service, assign teams and escalation policies. Alerts are automatically routed to the right service.
Organize users into teams with role-based access. Admin, Operator, and Viewer roles keep permissions clean.
Every action is logged with who, what, and when. Complete audit trail for compliance and post-incident review.
Full data isolation per tenant. Manage multiple organizations from a single deployment with zero data leakage.
Detailed, timestamped log of every incident event from creation through resolution.
SignalR-powered live dashboard. See incidents update in real-time without refreshing the page.
Track MTTA, MTTR, incident volume, and trends. Identify patterns to prevent recurring issues.
Full OpenAPI-documented REST API. Automate anything and integrate with your existing toolchain.
Start your free trial today and see why ops teams choose AlertHamster for production incident management.
