Features
Built for Teams That
Can't Afford Downtime
AlertHamster gives you a complete incident management toolkit so your team can detect, respond, and resolve production issues faster than ever.
Receive Alerts From Any Source
AlertHamster accepts webhooks from all major monitoring platforms. Each inbound provider adapter normalizes alerts into a unified event format, so your incident workflows stay consistent regardless of where the alert originated.
Supported out of the box: Prometheus AlertManager, Grafana, Datadog, PRTG, OpenNMS, and a generic webhook endpoint for anything else.
Know Who's On Call, Always
Build rotation schedules with multiple layers, set overrides for holidays or special events, and define hand-off rules so there's always a responsible responder.
AlertHamster evaluates schedules in real-time when an incident occurs, ensuring the right person gets notified every time. No more guesswork or spreadsheet schedules.
Automatic Escalation When It Matters
Define multi-step escalation rules with configurable timeouts at each level. If the first responder doesn't acknowledge within your SLA, AlertHamster automatically escalates to the next tier.
Escalation policies can target specific users, entire on-call schedules, or notification channels. Chain as many levels as you need.
Notify Responders Their Way
AlertHamster supports five notification channels out of the box: Slack, Microsoft Teams, Email, SMS, and Discord. Each user can configure their own notification preferences based on urgency.
Low-urgency alerts via email, critical incidents via SMS and Slack — your team decides how they want to be reached.
Everything Else You Need
Service Catalog
Map every service, assign teams and escalation policies. Alerts are automatically routed to the right service.
Team Management
Organize users into teams with role-based access. Admin, Operator, and Viewer roles keep permissions clean.
Audit Logs
Every action is logged with who, what, and when. Complete audit trail for compliance and post-incident review.
Multi-Tenant
Full data isolation per tenant. Manage multiple organizations from a single deployment with zero data leakage.
Incident Timeline
Detailed, timestamped log of every incident event from creation through resolution.
Real-Time Updates
SignalR-powered live dashboard. See incidents update in real-time without refreshing the page.
Analytics
Track MTTA, MTTR, incident volume, and trends. Identify patterns to prevent recurring issues.
REST API
Full OpenAPI-documented REST API. Automate anything and integrate with your existing toolchain.
Ready to Take Control of
Your Incident Response?
Start your free trial today and see why ops teams choose AlertHamster for production incident management.